ServiceDesk360 is a news and discussion-led site dedicated to connecting the entire ITSM community. Brought to you by Diversified Communications, in association with the Service Desk & IT Support Show, servicedesk360 is the most informative and engaging forum, offering the industry the latest innovation and ideas for advancing IT service management and IT support.

James West, an established industry journalist who has worked on titles including; Customer Service News, ServiceTalk, Call Centre Focus and Customer Strategy is our editor for With an entertaining mix of news, opinion, a fully searchable supplier directory and contributions from leading industry personalities connects the ITSM community.

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